Privacy Policy

1. How this Privacy Policy applies

AtoZcarepartners, LLC provides home care and healthcare support services. References to “AtoZ Care Partners,” “we,” “our,” or “us” in this Privacy Policy refer to AtoZcarepartners, LLC and the website operated for our services.

This policy applies primarily to personal information collected through our public website and general communications with our team. Additional privacy requirements and notices may apply once a formal care relationship begins.

2. Information we may collect

The information we collect depends on how you interact with AtoZ Care Partners. We may collect information that you provide directly as well as limited technical information generated when you use our website.

Information you provide may include:

• Your name, phone number, email address, and other contact details.
• Information submitted through contact, service inquiry, newsletter, referral, or career forms.
• Questions, messages, preferences, and other information you voluntarily provide when communicating with us.
• Communication preferences, including whether you choose to receive text messages or other optional updates.

Our website may also collect limited technical information such as browser type, device information, IP address, referring pages, pages visited, and general website usage information.

3. How we use personal information

We use personal information for legitimate care, communication, administrative, and business purposes. These may include:

• Responding to questions, service inquiries, and requests for information.
• Communicating with clients, families, caregivers, applicants, referral sources, and other people who contact us.
• Helping determine whether our services may be appropriate for an individual or family.
• Coordinating requested services and related administrative communication.
• Processing employment or career inquiries.
• Providing newsletters, text messages, or other optional communications when requested or permitted.
• Maintaining, protecting, analyzing, and improving our website and business systems.
• Meeting applicable legal, regulatory, licensing, administrative, and safety obligations.

4. Health and care-related information

Some communications with AtoZ Care Partners may involve information about health, disability, care needs, or support needs. General website forms are intended mainly for initial inquiries and routine communication.

When care services begin, additional privacy notices, authorizations, consent forms, intake documents, service agreements, or healthcare privacy requirements may apply.

Where protected health information is involved, please also review our HIPAA Notice . For general information about individual privacy rights under HIPAA, you may also visit the U.S. Department of Health & Human Services .

5. When information may be shared

AtoZ Care Partners does not sell personal information submitted through our website.

We may disclose information when reasonably necessary for legitimate business, care, operational, or legal purposes, including to:

• Authorized AtoZ Care Partners team members who need the information to respond or provide support.
• Service providers that help us operate our website, communications, hosting, forms, analytics, security, or other business systems.
• Healthcare or professional partners involved in requested services when appropriate and permitted.
• Regulators, courts, government authorities, or other parties when disclosure is required by law.
• Appropriate parties when reasonably necessary to protect the rights, safety, or security of our clients, team, business, or the public.

6. Communications and text messages

If you choose to receive text messages, newsletters, or similar communications from AtoZ Care Partners, we may use the contact information you provide to send those communications.

You may withdraw from optional communications using the unsubscribe or opt-out method provided with the communication or by contacting us.

Additional conditions relating to website use and text messaging are provided in our Terms of Use .

7. Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, understand general usage, improve performance, and help protect the site from misuse.

Detailed information about the types of cookies that may be used and the choices available to website visitors is provided in our Cookie Policy .

8. How we protect personal information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, email system, text messaging service, or internet transmission can be guaranteed to be completely secure. Sensitive information should therefore be shared only through appropriate secure channels when requested by our team.

9. How long we keep information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, recordkeeping, legal, regulatory, insurance, employment, or compliance needs.

The length of time information is retained may vary depending on the type of information and the nature of your relationship with AtoZ Care Partners.

10. Your privacy choices

Depending on applicable law and the information involved, you may contact us to ask about personal information we maintain about you or request that certain information be corrected or deleted.

You may also ask to stop receiving optional marketing, newsletter, or similar communications.

We may need to verify your identity before processing certain requests, and some records may need to be retained where required by law or for legitimate healthcare, employment, compliance, or business purposes.

11. Children’s privacy

Our general website is intended for adults, families, caregivers, and people seeking information about care services. We do not knowingly collect personal information directly from children through general website forms.

When care services are requested for a child, information should be provided by a parent, guardian, authorized representative, or another legally permitted person through the appropriate care or intake process.

12. Privacy Policy updates

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, privacy practices, or legal requirements.

When material changes are made, the “Last updated” date shown at the top of this page will be revised.