Privacy Policy

1. Who we are

AtoZcarepartners, LLC provides compassionate home care and healthcare support services designed to promote dignity, comfort, independence, and well-being.

For the purposes of this Privacy Policy, “AtoZ Care Partners,” “we,” “our,” or “us” refers to AtoZcarepartners, LLC and the website operated for our services.

2. Information we may collect

The information we collect depends on how you use the website, communicate with us, request services, apply for career opportunities, or opt in to receive text messages.

Information you provide directly

• Name, email address, phone number, and other contact details.
• Information submitted through contact forms, newsletter forms, inquiry forms, or service request forms.
• Details about whether you are seeking care for yourself, someone else, employment information, or another type of support.
• Messages, questions, comments, and any details you voluntarily provide when contacting us.
• SMS consent preferences, including whether you choose to receive text messages from us.
• Career-related information submitted when applying for employment or asking about opportunities.

Information collected automatically

• Device type, browser type, IP address, pages visited, referring website, and general usage data.
• Website performance, security, and analytics information.
• Cookie or similar tracking information where enabled on the website.

3. How we process and store information

We process information to respond to inquiries, communicate with individuals who contact us, coordinate requested services, manage business operations, and support website functionality.

Information submitted through the website may be stored in website systems, email systems, customer communication tools, secure records, or other business systems used by AtoZ Care Partners and its authorized service providers.

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

4. How we may use information

We may use collected information for purposes such as:

• Responding to questions, care inquiries, service requests, and appointment-related communications.
• Providing information about skilled nursing care, personal care assistance, companion care, housekeeping support, specialized programs, and related services.
• Helping determine whether our services may be appropriate for an individual or family’s needs.
• Communicating with clients, family members, caregivers, applicants, and website visitors.
• Processing career or employment inquiries.
• Sending SMS text messages when a person has opted in to receive them.
• Sending updates or newsletter communications where someone has requested or consented to receive them.
• Improving website content, performance, security, and user experience.
• Complying with applicable legal, regulatory, administrative, or safety obligations.

5. Health and care-related information

Because AtoZ Care Partners provides care-related services, some communications may involve health, care, disability, family, or support needs. We treat this type of information with care and respect.

Website contact forms are mainly intended for general inquiries. If care services begin, additional privacy notices, authorization forms, consent documents, intake forms, or service agreements may apply.

Where protected health information or regulated healthcare information is involved, it will be handled according to the privacy requirements, care policies, and legal obligations that apply to the service relationship.

6. When and with whom we may share information

We do not sell personal information submitted through our website. We may share information only when appropriate and necessary, including:

• With authorized team members who need the information to respond to an inquiry or provide support.
• With service providers who help operate the website, communication systems, forms, analytics, hosting, email delivery, SMS delivery, or security tools.
• With healthcare, administrative, or professional partners involved in requested services, where appropriate and permitted.
• When required by law, regulation, court order, subpoena, licensing requirement, or lawful authority.
• When necessary to protect rights, safety, security, clients, caregivers, staff, or the public.
• In connection with business operations such as audits, compliance review, insurance, legal advice, or business continuity.

7. SMS Terms of Service

These SMS Terms of Service explain how text messaging works when you choose to receive SMS messages from AtoZ Care Partners.

Types of SMS communications

By consenting to receive SMS messages from AtoZ Care Partners, you may receive text messages related to:

• Appointment reminders.
• Care visit scheduling or coordination.
• Follow-up messages.
• Service inquiry responses.
• Caregiver or staff communication related to requested services.
• Account, billing, or administrative inquiries.
• Important updates related to your relationship with AtoZ Care Partners.

Message frequency

Message frequency may vary depending on the type of communication and your relationship with us. For example, you may receive up to 2 SMS messages per week related to appointments, care coordination, service inquiries, or account status. Message frequency may vary.

Potential fees for SMS messaging

Message and data rates may apply. Fees may vary depending on your mobile carrier, plan, location, and whether a message is sent domestically or internationally. AtoZ Care Partners is not responsible for carrier charges.

Opt-in method

You may opt in to receive SMS messages from AtoZ Care Partners through one or more of the following methods:

• By submitting an online form and selecting the SMS consent checkbox.
• By verbally giving consent during a conversation with our team.
• By completing a paper form that includes SMS consent language.

Opt-out

You can opt out of SMS messages at any time by replying STOP to any SMS message you receive from AtoZ Care Partners. After opting out, you will receive no further SMS messages unless you opt back in. You may opt back in by replying START, where supported, or by contacting us directly.

Help

For help, reply HELP to any SMS message from AtoZ Care Partners, or contact us directly at +1 470 718 5243.

Standard messaging disclosures

• Message and data rates may apply.
• Message frequency may vary.
• You may receive up to 2 SMS messages per week depending on your communication needs.
• You can opt out at any time by replying STOP.
• For help, reply HELP or contact us at +1 470 718 5243.
• View this Privacy Policy and SMS Terms of Service at: https://atozcarepartners.com/privacy-policy/

8. Cookies and analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to support website functionality, measure performance, improve content, and help us understand how visitors use the site.

• Essential cookies: help the website function properly.
• Analytics cookies: help us understand website traffic and visitor behavior.
• Security cookies: help protect the website from misuse or unauthorized activity.
• Marketing or embedded content cookies: may be used if the website includes social media, videos, maps, or third-party content.

You can adjust cookie settings through your browser. Blocking some cookies may affect how certain parts of the website work.

9. How we protect information

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, email system, SMS system, or internet transmission is completely secure. For that reason, sensitive medical, financial, or personal information should only be shared through appropriate secure channels when requested by our team.

10. How long information is kept

We retain information only as long as reasonably necessary for the purpose it was collected, including responding to inquiries, managing service relationships, maintaining records, meeting legal obligations, resolving disputes, and supporting business operations.

Retention periods may vary depending on the type of information, the nature of the relationship, and any applicable healthcare, employment, licensing, tax, insurance, SMS compliance, or legal requirements.

11. Your choices and privacy requests

Depending on applicable law and the type of information involved, you may be able to request:

• Access to certain personal information we maintain about you.
• Correction of inaccurate or incomplete information.
• Deletion of certain information, where legally permitted.
• Restriction or objection to certain uses of information.
• Removal from newsletter or marketing communications.
• Opt-out from SMS communications by replying STOP.
• More information about how your information is used or shared.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law, healthcare obligations, employment requirements, recordkeeping rules, SMS compliance requirements, or legitimate business needs.

12. Children’s privacy

Our website is intended for adults, families, caregivers, and individuals seeking information about care services. We do not knowingly collect information directly from children through the general website.

If care services are requested for a child, information should be provided by a parent, guardian, authorized representative, or other legally permitted person through the appropriate intake or care coordination process.

13. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, SMS communication practices, legal requirements, or privacy practices.

When updates are made, the “Last Updated” date at the top of this page will be revised. Continued use of the website after an update means you acknowledge the updated policy.

14. Contact us

For questions about this Privacy Policy, SMS Terms of Service, how information is handled, or to submit a privacy-related request, please contact AtoZ Care Partners.